Refund policy

RETURN POLICY

30-Day Return Window
RILEVO accepts eligible return requests within 30 days of delivery.

To start a return, please contact us through our Contact page and include your order number, the item you wish to return, and the reason for your request. Do not send items back before receiving return instructions.

Eligibility for Returns
To be eligible for a non-defective return, an item must be unused, uninstalled, unmodified, and in its original packaging with all included parts and accessories.

Non-Quality Returns
For returns due to change of mind, incorrect item selection, or fitment not verified before purchase, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us promptly with your order number and clear photos of the item and packaging. After review, RILEVO will provide an appropriate resolution, which may include a replacement, refund, or prepaid return label.

Non-Returnable Items
Items that have been installed, used, modified, damaged by improper use, returned without original parts or packaging, or marked as final sale are not eligible for return.

Refunds
After the returned item is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the refund.

Fitment Notice
Customers are responsible for verifying vehicle make, model, year, and configuration before ordering. Vehicle names are used solely to identify compatibility. RILEVO is not affiliated with or endorsed by vehicle manufacturers.